Terms & Conditions

najcesca-pitanja
General conditions
  • strelice-nabrajanje Individual rates and package rates are PER PERSON, on bed and breakfast or half board basis, VAT included, for the stated type of room and number of nights. Rates are valid from 6th of November 2014.
  • strelice-nabrajanje Rates are in €. If paid in Serbia, payment should be in RSD (Republic Serbia Dinars), in accordance with the middle exchange rate of National Bank of Serbia on a payment day.
City tax - extra charge, obligatory to be paid with reservation
  • strelice-nabrajanje City tax 120.00 RSD (1,00€) per person per night for adults, 60.00 RSD (0.50€) per person per night for children 7-15 years. Children till 7 years are city tax free of charge.
  • strelice-nabrajanje Hotel insurance 10.00 RSD pe person per night.
Conditions of stay:
  • strelice-nabrajanje To hotel’s foreign currency current account; banking costs are paid by the customer or charged upon arrival at the reception desk (in Serbian currency (RSD) at the exchange rate of the National Bank of Serbia on the day of payment.
  • strelice-nabrajanje A child 2-12 years - 50% discount on separate bed (with min. 1 adult) in double room or 30% discount in suite
  • strelice-nabrajanje A child 2-12 years – 50 discount on separate bed (with min. 2 adults) in triple room or suite
  • strelice-nabrajanje Two children 2-12 sharing room with two adults - 1st child stays free of charge, 2nd child 50% discount in triple room or suite.
  • strelice-nabrajanje 3rd adult 30% discount in triple room or suite
Cancellations and reservation amendments:
  • strelice-nabrajanje Your reservation is valid until 11.59pm on the arrival day
  • strelice-nabrajanje Cancellations and reservation amendments can be sent in written form only at the following e-mail address: aleksandarvila@todor.rs The fee for the cancellation will be charged in accordance with the date stated in the written cancellation as follows:
    30% of the total amount will be charged if cancelled or changed up to 7 days prior to arrival date. 50% of the total amount will be charged if cancelled or changed 6-0 days prior to arrival date or in case of no show.
  • strelice-nabrajanje In the event a guest departs prior to the booked check out date, hotel will charge the full amount (total) for the previously booked stay.
Means and conditions of payment: Means of payment: bank transfer 5 days prior to arrival, credit card (Master, Maestro, Visa, Visa Electron, Dina Card, American Express, Diners), cash payments at the reception desk
  • strelice-nabrajanje To hotel’s foreign currency current account; banking costs are paid by the customer or charged upon arrival at the reception desk (in Serbian currency (RSD) at the exchange rate of the National Bank of Serbia on the day of payment.
  • strelice-nabrajanje If paid in Serbia, payment should be in RSD (Republic Serbia Dinars), in accordance with the middle exchange rate of National Bank of Serbia on a payment day.
  • strelice-nabrajanje For the international bank transfers all bank fees are to be charged from clients account. Otherwise, the fees will be charged at the reception desk
  • strelice-nabrajanje To guarantee your reservation hotel requires a 30% of the invoiced total to be transferred within 2 working days. The balance is to be transferred at least 8 days prior to arrival. Otherwise, hotel reserves the right to provide the guest with accommodation in alternative hotel of the same category.
  • strelice-nabrajanje Hotel reserves the right to change the rates due to monetary market fluctuation.
  • strelice-nabrajanje The rate is guaranteed only for the prepayment of the pro forma invoiced total. Otherwise, the down payment value stays unchanged while the balance may be subject to changes.